ABOUT HOTEL ZELOS
We are a contemporary inn with 202 guestrooms and this enables us to offer an exceptionally close to home understanding. Our area in the SOMA District is additionally home to an assortment of shops, organizations, eateries, and nightlife, just as strolling separation to Chinatown and Union Square. The Powell Street BART station is practically around the bend and the trolley vehicles are spot on Market Street.
ABOUT OUR POSITION
The essential job of our Guest Service Agent is to go about as a key lodging minister amid the visitor entry and flight forms and all through the visitor's remain. Answering to the Front Office Manager, this position will guarantee excellent client administration while showing exactness and proficiency.
Basic JOB DUTIES
• Welcoming, welcoming and escorting visitors
• Performing a consistent visitor entry procedure, gathering and affirming appropriate visitor data and tending to all solicitations in an attentive and benevolent way
• Ensuring an effective and expert visitor flight process, settling last records, offering individual help on future reservations, and taking prompt responsibility for concerns
• Actively tuning in and quickly reacting to all visitor request and issues
• Handling all approaching phone calls and request
• Providing Concierge administrations
• Performing extra obligations, as appointed
EXPERIENCE, SKILLS AND KNOWLEDGE
• High school confirmation or proportional
• Minimum two years of experience inside Guest Reception or a comparative position required, ideally a lavish inn setting
• Excellent visitor administration abilities
• Ability to manufacture and encourages connections
• Must act naturally coordinated, persuaded and exhibit remarkable client administration and relational abilities
• Excellent capacity to convey obviously, compactly, and straightforwardly in all communications
• Strong authoritative aptitudes and exhibited capacity to perform multiple tasks and organize in a quick paced workplace
• Excels in a group situation
• Must have the capacity to demonstrate activity in occupation execution, including foreseeing what should be done before it turns into a need
• Ability to work an adaptable full-time calendar to incorporate AM, PM and Overnight moves (if essential), just as ends of the week and occasions
• Ability to keep up secrecy everything being equal and lodging data
• Technologically clever and PC educated
• Previous involvement in a comparative position inside a lavish lodging condition an advantage
Inn Zelos is situated at 12 fourth Street in San Francisco, CA.
We offer a wide assortment of advantages to our full-time associates including therapeutic, dental, vision, life coverage, travel benefits, a coordinating 401k and that's only the tip of the iceberg!
See our phenomenal lodgings at www.viceroyhotelgroup.com!
Emissary Hotel Group is a main inn organization that consolidates alluring area, novel structure, goal eating and customized administration that contacts the substance of our visitors. As an industry head in innovativeness and development, our inns draw upon the different foundations and ability of our phenomenal group for ideal achievement.
Boss will consider every single qualified candidate in a way that clings to the controls and necessities of the Fair Chance Ordinance.