XO Marshmallow is a gourmet marshmallow company, with a booming online presence and the World’s First Marshmallow Cafe, located in Rogers Park! We are currently expanding our team and are looking for enthusiastic folks with great work ethics and a passion for our brand. This summer we are hoping to host a variety of pop-ups and wedding events, as well as grow our online e-commerce shop and wholesale accounts.
Currently, we are seeking a Cafe Manager, Cafe Staff, and Shipping Coordinator. Sound like you? Apply now! If interested, please reply with a RESUME and COVER LETTER.
Our ideal candidates will have:
*Self-starter, with ability to work independently and on a team.
*Flexible schedule, including early morning and weekend shifts.
*Ability to stay on your feet for 8-hour shifts, able to lift 50lbs.
*Maintain excellent hospitality and service to customers at all times.
*Works well individually and on a team.
CAFE STAFF Requirements:
*Experience in food service, barista, or hospitality industry.
*Experience running inventory and weekly task lists.
*POS system and cash register knowledge preferred.
*Proven customer service skills, with a passion for helping others.
*Ability to drive sales both in cafe and on social media.
CAFE MANAGER Requirements: (FT hours available)
*Understanding of experiential dining experience, including delivery, food quality, speed of service, etc.
*Hiring – conduct interviews, hire, and conduct initial training with employees; responsible for disciplinary actions as well.
*Scheduling – handle scheduling staff, time-off requests, factoring in peak hours and current labor needs; schedule staff meetings and one-on-one meetings as needed.
*Training – provide consistent training and feedback to Mac Makers, ensuring they are always improving on service and maintaining food safety compliance.
*Ordering – utilize current budget to make choices on food vendors, handle weekly and bi-weekly ordering, track food trends.
*Inventory – run weekly and monthly inventory counts of perishable and non-perishable items.
*Menu + Specials – create innovative and trendy specials to run in cafe; train staff on making specialty items.
*Cafe Events – be the point-person for cafe events, gallery showings, private events, etc.
*Retail – have working knowledge of all online deals and specials, assist with shipping, photography sessions, events, when needed.
SHIPPING COORDINATOR Requirements:
*Able to ship items almost daily; ability to lift heavy items.
*Coordinate with shipping services to maintain best pricing for customers.
*Inventory – build and keep inventory of shippable items, shipping supplies, and packaging.
*Communication – ability to work closely with cafe staff and production team to coordinate orders.
*Orders – experience with ShipEasy and Shopify to seamlessly integrate shipping with our e-commerce platform.
*Customer Service – excellent customer service and ability to communicate easily with customers on shipping status.
We prefer to promote from within — PT positions grow to FT frequently; we are looking for dedicated individuals who are interested in management, our marshmallow-loving community, and helping XO Marshmallow continue to grow!
compensation: negotiable depending on experience and position; most start at $12/hr
employment type: part-time